Shipping & Returns

SHIPPING & RETURNS

We ship using DTDC's courier service. The time of standard delivery is between 2-5 business days (Mon-Fri), after Basque has accepted and confirmed your order. All orders are fully trackable using DTDC tracking service.

 

We offer free standard delivery to shipping locations within India.

 

 

INTERNATIONAL ORDERS

For International orders, the shipping amount is calculated on the basis of weight of the product at checkout. The time of standard delivery is between 4 to 10 business days ( Mon-Fri ). We ship to the following countries: 

Austria

Canada

China 

Cyprus

Denmark

France

Germany

Iceland

Italy

Japan

Luxembourg

Netherlands

Norway 

Spain

Sweden

United Kingdom

United States of America 

If you don't find your country in this list, please email us at info@basque.co.in and we will try to send the package to your country !

RETURN & EXCHANGE POLICY

Exchanges 

We only replace items if they are defective or damaged. We accept returned items within 7 days following the delivery of your order. The styles should be returned in the same condition as when received: unwashed, not used and with the original tag attached. It must also be in the original packaging.

To return your product for exchange, please write to us at info@basque.co.in.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

While shipping your item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns

Under special circumstances, we offer store credit. Please write to us at info@basque.co.in in such cases.

Refunds

We do not offer refunds.

Sale and discounted Items

Sale items and discounted items are final sale with no exception. If you used a discount code of any sort, the item is considered final sale.